Easy Returns & Exchanges – MSTYLIX Customer Support – Mstylix
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Return&Exchange

Return & Exchange Policy

We Get It — Sometimes Things Just Don’t Work Out

If you’re not 100% happy with your purchase, no worries! You can return or exchange your item within 7 days of delivery.

How to Return?

  • The product should be unused, in original condition, and in its original packaging.

  • Just reach out to us on WhatsApp or email within 7 days to start the return process.

  • Customized or personalized items cannot be returned unless there’s a defect.

How to Exchange?

  • Changed your mind about size, color, or style? You can exchange your product too!

  • Just contact us within 7 days of delivery.

  • Make sure the item is unused and in original condition.

  • Send us your order details on WhatsApp or email, and we’ll guide you through.

Shipping Details

  • Please pack your item securely and send it to the address provided by our team.

  • Shipping cost for returns or exchanges is on you, unless the product is defective or we made a mistake.

A Few More Things

  • We recommend using a trackable shipping service so you can keep an eye on your package.

  • We aren’t responsible for lost or damaged packages during return shipping.

  • Refunds will be processed within 7-10 business days after we receive and check your returned item.

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  • Ala Olivia

    CEO

  • George Leo

    Project Manager

  • Amelia Jacky

    Production Controller

  • Daniel Arthur

    Store Manager

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